Even a local delicatessen needs to follow the rules.
ENABLER
Ben’s Kosher Delicatessen and Ronald M. Dragoon
Address unknown
OFFENDER(S)
LB (initials only displayed here; I am in possession of full names, called out in emails)
CHARGE
Ben’s Kosher Delicatessen allows customers to sign up for their Ben’s Preferred Patrons Club and email notifications, without confirming via an email loop that the customer has accurately provided, and/or the Ben’s Kosher Delicatessen CSR has accurately acquired, the customer’s proper and true email address.
DOSSIER
Beginning on August 1, 2009, I started receiving email from Ben’s Kosher Delicatessen. It appears that one of their customers used my email address as their sign up address, and Ben’s Kosher Delicatessen doesn’t employ a confirmation loop, their customer, who likely is a Ben’s Preferred Patrons Club cardholder, is not getting these messages. They are not able to take advantage of any of the offers that Ben’s Kosher Delicatessen gives, ostensibly one of the reasons to join the Ben’s Preferred Patrons Club in the first place.
EVIDENCE
Note that the actual customer’s full name is included in the email.
UNSUBSCRIBE VIA LINK?
Yes, but that would only stop the symptom, not the problem.
CAN-SPAM COMPLIANT?
NO [click for explanation]
REHAB ATTEMPT
I’ve forwarded the email to the email address noted on the actual advertisement with my
standard response of their lack of use of confirmation loops and how to fix it.
RESULT
No change
DEVELOPMENTS
As you read this, I have received no response at all from anyone at Ben’s Kosher Delicatessen or Ronald M. Dragoon himself.